When walking into the Swissotel in Chicago you can’t help but be taken aback by the beautiful and modern atmosphere, something that is severely lacking in many Chicago hotels but does add to Chicago’s classic nature. The Swissotel had a 10 million dollar renovation and it certainly shows.
Upon checking in we were greeted by Katie at the front desk in a friendly and warm manner. Checking in early, our reservation had not yet arrived via the third party website Hotels Tonight. We were told it would be around 5 minutes, received an apology and two vouchers for the bar. Wow! What service. This was very unexpected considering our early check in, it was much appreciated! More hotels need staff like Katie, she was very accommodating.
The bartender was friendly and took some time to explain to us some of the changes since we moved from Chicago as well as some hot spots in the area to check out. My drink (Mexican Coffee) was consumed quickly, and was pretty darn good. Our room was ready in no time and we ascended up the new energy efficient elevators to the 31st floor.
The rooms are accessible by RFID key-card. Upon opening the door, the first thing we noticed was the view. We both ran to the window and gazed out over the beautiful Chicago River and majestic views of River North. There are different views available at different price points but the hotel has a view from every room. We were very impressed with the view that Katie helped us pick in our standard room.
The rooms a nice blend between classic and modern. The hotel bed is comfortable and the room is stacked with amenities. The linens are luxurious and the pillows fluffy. A few of the abundant amenities are HDMI hookups, bottle openers, a Keurig Coffee machine and capsules, an Ipod dock, luxury robes and high end toiletries.
The curtains are vital for night time people to get that extra sleep in the morning. There are multiple sets of curtains to really keep the light out. This is a vital detail that way too many hotels overlook. Paying $600 a night has often been sullied for us by blinding morning light. The Swissotel Hotel makes sure this isn’t an issue with their carefully planned rooms. Way to GO Swissotel, your customers thank you!
The bathroom, you have to see to believe. Huge and deep bathtub. Wow! Full shower. Privacy toilet behind the amazing tub. The bathroom has us wondering why we bothered to stay anywhere else in Chicago?
As a couple of fat beer swilling lazy Americans who never work out, the views from the Swissotel Gym are so nice that we were actually *inspired* to get in some exercise. The panoramic views of the river and downtown were awe-inspiring. The equipment is up to date and sparkling clean. The pool is a little brisk as other spa goers had commented. The hot tub temperature was a little more on the warm side than hot but we were assured by the front desk that they would be looking into this. The spa and pool are also LARGE and CLEAN. Many Chicago hotels don’t even have pools, if they do, they are often outdoor. Calm and tranquil, the gym area reminds us of top notch high-end spas we’ve been to in major cities. It’s a small additional fee, but worth it. (Around $10- per room). We like that the fitness center is open 24/7 and the pool is open to a fairly standard 10PM.
The Palms restaurant is high end and overall delectable, we’ve got a separate blog entry about The Palms Restaurant here. Rest assured you’ll find a gourmet dining experience right on site.
The only downside of the hotel is the sub-par internet speed ($4.95). Our speed tests came in at 0.5 Mbps down and 0.5 up in four speed tests. They do have upgrades available but unfortunately the cheaper internet is a little less sufficient for loading graphic heavy websites. Faster internet is available for a fee and is a bit pricey, at nearly ($15 or $25). Speed tests for the high grade($25) internet clocked in at 6.5 Mbps down and 4 Mbps up. Nice! We noticed many Chicago hotels with cheap or complimentary internet could do a little better in the speed department. It explains why the Swissotel is charging a little more to keep everything up to date and working in the hotel rooms.
The location is another great feature of this property if you are in town to do some sightseeing. It is only a few blocks up the river from Navy Pier and about 1 mile from the Shedd Aquarium and the Adler Plantetarium.
We would also like to thank Raquel for the great service. We will definitely be staying again.
Here is a bit more information taken from the Swissotel Offical website:
Distinctive Services And Features At Our Hotel in Downtown Chicago, Illinois
From the spaciousness of our deluxe guest rooms to the distinctive Edelweiss Penthouse, a sense of refinement and elegance pervades every detail – truly setting us apart among luxury hotels in downtown Chicago, Illinois. A cozy arrangement of chairs and sofas surround an open fireplace – inviting you to linger over our collection of books or the original photomedia tapestry by Jan Gilbert. Host a dynamic business meeting in one of our handsomely furnished executive boardrooms. Enjoy striking lake and skyline views from your oversized guest room. Or indulge your taste buds at one of two onsite restaurants. Experience the world-renowned distinction of our downtown Chicago Illinois hotel, with exclusive features that include:
- 661 luxurious, oversized guest rooms and suites
- Upscale Swissôffice Business Centre
- 65,000 square feet of state-of-the-art event space
- “Swiss Meeting Advantage” and “Book It. Bank It.” programs
- Resourceful and friendly concierge
- 24-hour valet parking (fee applies)
- Two onsite restaurants and lounge
- Unique, 7,500-square-foot 42nd-floor Penthouse Health Club and Pool with panoramic views
- 24-hour room service and express checkout
- VIK (“Very Important Kid”) Check-In
- Swissôtel Kids Room
- Award-winning customer service
- Very competitive rates
- Smoke-free environment
- 24-hour Grab , amp; Go gift shop
We booked the Swissotel through HotelTonight.com. You can save $25 on your next reservation by using the coupon code “BROBINSON63”